RETURN MERCHANDISE AUTHORIZATION (Please read the policy and login to your account, click on the Returns link)
Must I have a RMA# in order to return a product to TheSFshop.com?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. TheSFshop.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 10 days within which TheSFshop.com must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Can I exchange my RMA item for a different item?
No. We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. View this as an exchange.
What about restocking fees? How much? When? Why? There is a restocking fee of 25% on all returns for refund, unless waived by our Customer Support Agent. TheSFshop.com is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement, we will charge 25% restocking fee. Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective, we will replace it (RMA type repair).